Free ground shipping on orders $75+. continental U.S. orders only.

FAQs

 

About WerkShoppe

What is WerkShoppe?

First and foremost, WerkShoppe is an Art & Design community. An online gathering place and ecommerce platform where artistic collaborations are turned into creative product expressions.

We shine a light on a diverse group of emerging and established artists who are interested in expanding their work to a larger audience. With an emphasis on art, our products fall into what we call “analog entertainment” - interactive products that encourage people to take a break from their screens.

Our product launch is a collection of modern, beautifully designed jigsaw puzzles. The puzzle-making process is one that demands disconnecting from technology, a one-on-one with one’s thoughts or opening dialogue with another. It’s an unplugged, offline activity that promotes problem solving in a non-stress environment. And nowadays, who doesn’t want that?

Where are your puzzles made?

All of our puzzles are made in the USA with ESKA® 100% recycled board and non-toxic inks. Learn more about ESKA® board here.

When are you WerkShopping?

We’re available Mondays thru Fridays 9 am -5 pm PST, except for national holidays. We make every effort to respond to your inquiries as promptly as possible. Browse our website, sign up for our emails and newsletters, and have fun selecting and purchasing your favorites. We look forward to sharing our love of our puzzles with you.

Shipping

Where does WerkShoppe ship to?

We ship throughout the United States – the contiguous 48 states, Alaska and Hawaii. Find out more about our shipping here. If you are outside of the US, we are happy to arrange for an international shipment. Simply reach out to us at help@werkshoppe.com.

How much does shipping cost?

Check out our shipping policy for all those details here.

Do you ship to P.O. boxes?

Yes, we use USPS for P.O. Box, APO, FPO and other military addresses.

When will my order ship?

Every effort will be made to ship your order within 2-3 days of receiving it. Orders received on weekends and holidays will be shipped within the following 2-3 business days.

Payment, Orders & Returns

What payment methods do you accept?

WerkShoppe accepts all major credit cards, Shop Pay, Apple Pay, Google Pay and Paypal.

Oh no, the item I want is sold out. Now what?

The product page of the item you are interested in buying, will list when we expect to be back in stock. Sign up for our newsletter for all the latest happenings and stock updates.

Where is my order?

Once you receive an email confirmation that your order has shipped, simply follow the link to view the status. Tracking numbers will be made available as soon as we have them. What if I have a problem with my order or need to cancel it? We’re sorry to hear that! Email us at help@werkshoppe.com and we will figure it out.

What is your Return policy?

You can find our return policy here .

What if I have a problem with my order or need to cancel it?

We’re sorry to hear that! Email us at help@werkshoppe.com and we will figure it out.

How do I go about placing a large gift order?

That’s a great idea! Get in touch with us at hello@werkshoppe.com and we will be happy to assist you.

eGift Card

Will you mail me a gift card?

No, our gift cards are digital. If you would like to send a physical card, download our blank Gift Card template here

Can a gift card be used more than once?

Yes, provided there is still a balance remaining on the card.

Can more than one gift card be used towards a purchase?

Yes, you can redeem another gift card during checkout.

Can a gift card be used to buy a gift card?

No, you can't use a gift card to buy another gift card.

Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Can a discount code be used to buy a gift card?

No, gift cards are treated like cash and can not be bought with a discount

Can gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.

Can gift cards be reloaded?

No, you can't reload a gift card.

Can I check my gift card balance?

No, but you can email us at help@werkshoppe.com with your gift card code and we’ll let you know what the balance is.

Inquiries

Trade Inquiries—Can I sell WerkShoppe in my store?

Let’s talk! Feel free to get in touch at hello@werkshoppe.com .

Press Inquiries—Where do I direct press inquiries?

If you are interested in learning more about WerkShoppe, we would love to talk with you! You can reach us at hello@werkshoppe.com .
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