Refund policy
RETURNS & REFUNDS
Returns
For domestic orders, WerkShoppe accepts returns of unopened products purchased from our website werkshoppe.com within 30 days from the date of delivery for a refund less a 20% restocking fee. If 30 days have passed, unfortunately we can’t offer you a refund. Final sale items can not be returned.
Any shipping charges applied to the original order will not be refunded. Products must be returned in the original packaging, including an unopened inner polybag, and have no visible signs of wear or use. Refunds will be applied to the original form of payment. Please allow 1-2 weeks of processing time for your refund to be applied once we have received your returned product(s).
WerkShoppe does not offer exchanges or credit at this time.
To notify us of your return and receive a return authorization number (RA#) to include with your returned product, please contact hello@werkshoppe.com and provide the email address used to place your order and your order number. We will send you a RA# which you need to write on the outside of the box being returned. Any returns received without a corresponding RA# may be subject to delayed or unprocessed returns.
If you receive an item in error, please reach out to hello@werkshoppe.com and we will make every effort to promptly correct the issue for you.
If your return is over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Sale items
Only a regular-priced item is eligible to be returned or its purchase refunded
Refunds
Once your return is received and inspected, we will send you a notification email along with an approval or rejection of your refund.
If you are approved, your refund will be processed, less the cost of shipping and the 20% restocking fee, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Replacements
We only replace defective or damaged items that are not as a result of shipping. If a puzzle piece or pieces are missing or damaged, please email us a photo of the completed puzzle with the location of the damaged piece(s) notated to hello@werkshoppe.com. We will be in touch with you directly.